Shipping policy

Shipping Origin

All orders are shipped directly from our fulfillment warehouse in the United States. This allows us to provide faster delivery times for customers within the U.S.

Shipping Time

Estimated delivery times are as follows:

United States: 3–7 business days

Please note that these delivery times are estimates only and are not guaranteed.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including but not limited to:

  • High order volumes
  • Carrier transportation delays
  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Customs or government inspections (if applicable)
  • Incorrect or incomplete shipping information provided by the customer

If your shipment experiences an unexpected delay, we appreciate your patience and recommend monitoring your tracking information for the latest updates.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your shipment and receive real-time delivery updates.

Shipping Address

Please carefully review your shipping address before placing your order.

Pawneko is not responsible for lost packages, delivery delays, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes can be made once an order has entered processing.

Customs, Duties & Taxes

Since all orders are shipped from the United States, U.S. customers generally will not incur customs duties or import taxes.

For orders shipped outside the United States (if available in the future), customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their local authorities.

Lost, Missing, or Delayed Packages

If your package has not arrived within the estimated delivery timeframe:

  1. Check your tracking information for the latest shipping updates.
  2. Verify that the shipping address provided is correct.
  3. Check with household members or neighbors who may have accepted the delivery.
  4. Contact the shipping carrier for additional information.

If you still cannot locate your package, please contact our customer support team. We will gladly work with the carrier to investigate the shipment and help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the packaging

Our support team will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact us.

Email: pawneko.store@gmail.com

We aim to respond to all inquiries within 1–2 business days.